Terms of Service

Effective from: 01.04.2026 | Last updated: 05.04.2026

1.1 Introductory Provisions

These Terms of Service (hereinafter also referred to as the "Terms") of DDN Consulting s.r.o., with its registered office at Bodíky 222, Bodíky 930 31, IČO 55 879 128, registered in the Commercial Register of the Slovak Republic maintained by the District Court Trnava (Okresný súd Trnava), Section: Sro, File No. 55445/T (hereinafter also referred to as the "Provider"), govern the rights and obligations between the Provider and the Client in connection with the provision of the easyAI — AI Agent Foundation Blueprint service.

These Terms further specify the rights and obligations of the contracting parties entering into a distance purchase agreement for goods or a service agreement. The Terms, in their version effective on the date of contract execution, constitute an integral part of the contract. In the event that the Provider and the Client enter into a written agreement stipulating conditions that deviate from these Terms, the provisions of such agreement shall take precedence over the Terms. However, such individually negotiated conditions must not contravene any applicable legal regulations.

These Terms have been prepared in accordance with the provisions of the Slovak Commercial Code (Act No. 513/1991 Coll.) (hereinafter the "Commercial Code"), the Slovak Civil Code (Act No. 40/1964 Coll.) as amended (hereinafter the "Civil Code"), and other applicable legal regulations of the Slovak Republic. In the event that a foreign element is present in a contractual relationship established under the contract, the contracting parties have elected the law of the Slovak Republic as the governing law.

The service is provided exclusively to business entities (B2B). The Client may be a legal entity or a natural person — entrepreneur holding a valid IČO (company identification number).

1.2 Subject of the Service

The subject of the service is a one-time methodological audit of the Client's processes aimed at identifying opportunities for the deployment of AI agents (hereinafter also referred to as the "audit"). The service includes:

• Analysis of process data provided by the Client
• Identification of the top 3 areas suitable for AI automation
• Recommendation of an implementation framework
• Indicative estimate of potential impact

The service explicitly DOES NOT include the implementation of solutions, the training of AI models on client data, or any guaranteed return on investment.

1.3 Manner of Contract Execution

The proposal to enter into a contract is submitted by the Client via the website or through other communication with the Provider, in the form of a completed and submitted form (hereinafter the "order"). An order placed through the website is deemed created at the moment the Client clicks the button designated for completing the order.

Upon submission of the order, the Client shall receive an automatically generated notification confirming receipt of the order into the Provider's electronic system at the Client's email address. Where necessary, all further information regarding the order may be sent to the Client's email address, including in particular: the name and specification of the service that is the subject of the contract, details of the service price, the estimated timeline for service delivery, the name and details of the location where the service is to be provided, and a request for additional details about the Client (at a minimum: business name, registered office, IČO, contact details, and similar information).

The contract is concluded only at the moment the order is confirmed.

In the event of a manifest technical error on the part of the Provider — for example, in the stated price of the service on the website or during the ordering process — the Provider shall not be obligated to deliver the service to the Client at such manifestly erroneous price, even if an automatic order confirmation was sent to the Client in accordance with these Terms. In such a case, the Provider shall notify the Client of the error without undue delay and shall send a revised offer to the Client's email address. The revised offer shall be deemed a new contract proposal, and the contract shall be concluded only upon the Client's acceptance of the revised offer, communicated to the Provider's email address.

1.4 Contract Price and Payment Terms

Service price: 800 EUR excluding VAT.

The price is final, complete, fixed, binding, and includes all related expenses and costs incurred by the Provider in the delivery of the service. VAT shall be applied in accordance with applicable regulations (23% VAT rate).

The Provider reserves the right to adjust the service price stated in its offer at any time. A change in the service price shall not apply to contracts concluded prior to the price change, regardless of whether the service has not yet been delivered.

For the purpose of payment of the contract price, the Provider shall issue a tax document, i.e., an invoice, to the Client. The tax document shall be sent to the Client's email address, unless the parties agree otherwise.

The price is payable in advance on the basis of the issued invoice. The invoice payment term is 7 days from the date of issuance. The Client shall gain access to the audit only after the payment has been credited to the Provider's account. The contract price may be paid by the Client via bank transfer to the Provider's bank account: IBAN: SK82 8330 0000 0027 0283 3874.

1.5 Audit Process

Upon payment of the invoice, the Client shall gain access to the audit workspace. The audit workspace remains active for 7 days from the date of access, plus a complimentary 48-hour grace period. Upon expiration, the audit is automatically closed.

Reactivation of the audit after expiration of the deadline is available for an administrative fee of 100 EUR excluding VAT.

1.6 Service Output

The output of the service is a methodological audit report in PDF format and a JSON data export. The report contains recommendations based exclusively on the data provided by the Client.

The report shall be delivered within 24 hours of audit completion.

1.7 Refund Policy

If the audit does not identify any relevant area suitable for automation, the Provider shall refund 100% of the price paid. The refund is initiated automatically and is contingent upon an objective condition — the system output.

The refund does not apply in cases where:

• The Client failed to provide sufficient or accurate data
• The Client did not complete the audit within the stipulated deadline
• The audit identified opportunities, but the Client disagrees with them

1.8 Liability and Limitations

The Provider's maximum liability is limited to the amount of the price paid for the service.

The Provider shall not be liable for:

• Consequential damages (lost profits, indirect damages)
• Implementation failures
• Decisions made by the Client in pursuing the recommendations

The report contains estimates, not guarantees. Actual results may differ from the estimates stated in the report.

The Provider shall not be liable for breach of the order, nor shall it be liable for any delay in performance or failure to perform any of its obligations under the order, if such delay or failure is a consequence of a force majeure event. In such circumstances, the performance period shall be extended by a period equal to the duration of the delay or non-performance.

A "force majeure event" means any event, circumstance, or cause beyond the reasonable control of a party, including but not limited to: war, civil unrest, fire, flood, hurricane, typhoon, earthquake, lightning, explosion, strikes, lockouts, unavailability of cloud services, prolonged shortage of energy supply and other inputs, epidemics, pandemics, and governmental or regulatory acts prohibiting or preventing the Provider from fulfilling its obligations under the order.

1.9 Confidentiality, Copyright, and Intellectual Property

The methodology, scoring model, framework, and system are the exclusive intellectual property of the Provider.

The Client receives:

• A non-exclusive license for internal use of the output
• The right to share the output with third parties for the purpose of obtaining implementation proposals

The Client is entitled to retain copies of materials that served as input for the audit and that are relevant to the execution of the order. The Client reserves its copyright and any other applicable intellectual property rights to reports, audits, test results, calculations, certification marks, logos, and similar works of authorship created by the Client.

The Client and any experts engaged by the Client shall not unlawfully disclose any commercial, operational, or technical findings that they became aware of in the course of performing activities related to the audit.

The Client processes data exclusively for its own purposes. For the purposes of fulfilling orders and meeting data security requirements, the Client has adopted the necessary measures to ensure the security of data repositories and data processing operations.

Both the Provider and the Client undertake to maintain confidentiality with respect to any documents, data, or information provided by one contracting party to the other in connection with the performance of the order, regardless of whether such information was provided before, during, or after the completion of performance under the order (hereinafter "confidential information"). Information not expressly designated as confidential shall also be deemed confidential if its nature implies confidentiality. The obligation of the contracting parties to protect confidential information shall remain in effect without limitation of time, until the reason for protecting such confidential information ceases to exist.

The Client SHALL NOT reproduce the methodology, scoring model, or create derivative products.

1.10 Right to Refuse Service

The Provider reserves the right to refuse the provision of the service or to cancel an ongoing audit if:

• The Client provides false or misleading data
• The input data is incomplete to such an extent that a meaningful output is not possible
• The system has been misused

1.11 Final Provisions

These Terms are governed by the laws of the Slovak Republic. Both parties shall at all times endeavor to resolve any disputes primarily through mutual agreement. If the parties, despite reasonable efforts, are unable to resolve a dispute in this manner, such dispute shall be resolved by a court of competent jurisdiction in accordance with the laws of the Slovak Republic.

The Provider reserves the right to amend these Terms. The obligation to notify the Client of any amendments to the Terms shall be deemed fulfilled upon their publication on the Provider's e-commerce website.

These Terms are valid and effective as of 01.04.2026. They shall cease to be effective upon the entry into force of new Terms of Service.